Help CenterIf you are trying to reset your password and you received an error message stating that "This password reset token is invalid" take the following steps:
First, please double-check that the email address you entered is the exact same one as the email came to. Sometimes, typos or mistakes can happen when entering email addresses, so it's important to ensure that it matches exactly.
Second, if you have an auto-fill feature for passwords, it's possible that you are accidentally entering the wrong password. Make sure to manually type in the new password to avoid any errors.
Finally, it's important to reset your password on the same device that you requested the reset email on. This ensures that the token is properly linked to your account and will prevent any further issues with invalid tokens.
By following these steps, you should be able to successfully reset your password and regain access to your account. If you continue to experience issues, please reach out to our support team for further assistance at sop@smartsop.com.
