"File Not Found" Error

Issue:
When attaching a photo, video, or PDF to a Standard Operating Procedure (SOP) or Lockout/Tagout (LOTO) procedure, users may encounter the error message: "File not found, may have been removed or deleted."

Cause:
This error typically occurs if the photo/video/PDF file was moved or renamed before the SOP/LOTO procedure was saved. Smart SOP relies on the file's original location and name to maintain the link.

Solution:
To fix or avoid this error, follow these steps:

1. Ensure Stability: When attaching a file to an SOP or LOTO procedure, make sure not to move or rename the file until after the procedure has been saved.
2. Save First: Save the SOP or LOTO procedure with the attached file.
3. Move or Rename Later: Once the procedure has been successfully saved, you can then move or rename the file if necessary.

Summary:
By keeping files in their original location and with their original name until after saving the SOP/LOTO, you can prevent the "File Not Found" error and ensure smooth operations.

For further assistance, please contact our support team.